TheMedOnTrackMotorsports
// Policies

The fine
print.

How we operate. What you agree to. What we do with your data.

// Privacy Policy

Privacy Policy

How we handle your data when you visit, shop, or sign up.

1. Who We Are

TheMedOnTrackMotorsports (referred to as 'we', 'us', or 'our') is a Delhi-NCR-based motorsports brand operating events, an upcoming drift academy, and a merchandise label. This policy applies to all users of themedontrackmotorsports.com.

2. Information We Collect

When you sign up for early access, place an order, contact us, or enquire about sponsorship, we collect: name, email address, phone number, shipping address (when applicable), and the message or preferences you submit. When you browse the site we collect basic technical data — IP address, browser type, device type, pages visited — through standard cookies and analytics.

3. Why We Collect It

To respond to your enquiry, fulfil your order, send you relevant updates about events or product drops you signed up for, improve the website experience, and meet our legal obligations such as invoicing and tax records. We do not sell, rent, or trade your personal data with third parties for their marketing.

4. Cookies & Analytics

We use cookies to remember your preferences and to understand which parts of the site are useful. You can disable cookies in your browser at any time; some features may not work fully without them.

5. Third-Party Services

We rely on trusted partners to operate this site, including our hosting provider, our database and authentication provider, our payment gateway (when active), our shipping partner (when active), and our email delivery service. Each has its own privacy practices and we only share the minimum data needed for them to perform their service.

6. Data Retention

We keep your data only as long as needed to fulfil the purpose it was collected for, or as required by applicable law. You can ask us to delete your data at any time.

7. Your Rights

You have the right to access the personal data we hold about you, to correct inaccuracies, to request deletion, and to opt out of marketing communication. To exercise any of these rights, email us.

8. Security

We use industry-standard measures to protect your data. No online service is 100% secure, but we take reasonable steps to safeguard your information.

9. Updates to This Policy

We may update this policy from time to time. The latest version is always available on this page.

10. Contact

Questions about your data or this policy? Email themedontrackmotorsports@gmail.com.

// Terms & Conditions

Terms & Conditions

The rules of the road when you use this site or buy from us.

1. Acceptance

By accessing or using themedontrackmotorsports.com, you agree to these terms. If you do not agree, please do not use the site.

2. Eligibility

You must be at least 18 years of age, or have explicit permission from a parent or legal guardian, to make a purchase or sign up for any service offered on this site.

3. Site Content

We make every effort to ensure product descriptions, photos, prices, and availability are accurate. Slight variations in colour, fit, or finish may occur due to display settings or production batches. We reserve the right to correct errors and update content at any time.

4. Orders & Acceptance

All orders are subject to acceptance and stock availability. We reserve the right to refuse or cancel any order at our sole discretion, including in cases of suspected fraud, pricing errors, or stock shortfall. If an order is cancelled by us after payment, the full amount will be refunded.

5. Pricing & Taxes

All prices are listed in Indian Rupees (INR) and are inclusive of applicable GST unless stated otherwise. Shipping charges, where applicable, are calculated at checkout.

6. Events & Academy Participation

Participation in any event, academy session, or driving experience is subject to a separate participant agreement, including waivers of liability. Motorsport activities carry inherent risk; participants are responsible for following all instructions and safety guidelines.

7. Intellectual Property

All trademarks, logos, designs, photographs, written content, and brand assets on this site are the property of TheMedOnTrackMotorsports. They may not be copied, reproduced, modified, or used commercially without our prior written permission.

8. User Content

If you submit messages, enquiries, or feedback through this site, you grant us a non-exclusive right to use that content for service-related purposes.

9. Limitation of Liability

To the maximum extent permitted by law, we are not liable for indirect, incidental, or consequential damages arising from use of this site or our products. Our total liability for any claim is limited to the amount paid for the relevant order.

10. Governing Law & Jurisdiction

These terms are governed by the laws of India. Any dispute arising out of or in connection with these terms shall be subject to the exclusive jurisdiction of the courts in Delhi, India.

11. Contact

Questions about these terms? Email themedontrackmotorsports@gmail.com.

// Exchange & Cancellation Policy

Exchange & Cancellation Policy

We do not offer returns or refunds. Exchanges are accepted only in the case of damaged or incorrect items.

1. No Returns or Refunds

All sales are final. We do not accept returns or process refunds once an order has been placed and shipped. Please review your order — including size, colour, and quantity — carefully before completing your purchase.

2. Exchange for Damaged Items

If your item arrives damaged or defective, we will exchange it for the same item. To be eligible: (a) the damage must be reported within 48 hours of delivery, (b) the item must be unused and in original packaging, (c) clear photos of the damage must be shared with us by email.

3. Exchange for Wrong Item Shipped

If we ship the wrong item by mistake (wrong product, wrong size, wrong variant), we will arrange a free exchange for the correct item. Report this within 48 hours of delivery with order details and photos.

4. How to Request an Exchange

Email themedontrackmotorsports@gmail.com within 48 hours of delivery with: your order ID, photos showing the damage or issue, and a brief description. We will respond within 2 business days with next steps.

5. Exchange Process

Once your exchange request is approved, we will arrange a reverse pickup at no cost. The replacement item will be shipped after we receive and verify the original. The full process typically takes 7 to 14 business days.

6. Order Cancellation

Orders can be cancelled at no charge if requested before they are dispatched. Once an order has been shipped, it cannot be cancelled. Email us as soon as possible to request cancellation; we will confirm whether the order has shipped.

7. Size & Fit

We are a small-batch limited-drop apparel brand. Each product page includes a detailed size guide with measurements; customers are advised to review this carefully before placing an order. As a general rule, size-related exchanges are not accepted. In exceptional cases of severe size discrepancy versus our published size guide, please contact us within 48 hours of delivery — we will review on a case-by-case basis. Customer-side preference issues (fit feels different than expected, ordered the wrong size, etc.) are not eligible for exchange.

8. Non-Exchangeable Items

Items reported after 48 hours of delivery, items showing signs of use, items missing original packaging or tags, items damaged due to mishandling after delivery, and any custom or made-to-order items are not eligible for exchange.

9. Contact

All exchange and cancellation requests should be sent to themedontrackmotorsports@gmail.com.

// Shipping & Delivery Policy

Shipping & Delivery Policy

Where we ship, how long it takes, what it costs.

1. Shipping Coverage

We currently ship across India. International shipping is not available at this time. Customers outside India can reach out via Instagram for custom arrangements.

2. Shipping Charges

Shipping charges, if any, are calculated at checkout based on order value and destination. Any free-shipping thresholds will be clearly indicated on the cart page.

3. Order Processing Time

Orders are typically dispatched within 2 to 4 business days of payment confirmation. Orders placed on weekends or public holidays are processed on the next working day.

4. Estimated Delivery Time

Standard delivery within India usually takes 5 to 8 business days from dispatch. Remote PIN codes and Tier-3 locations may take longer. Delivery times are estimates, not guarantees.

5. Tracking

Once your order is shipped, you will receive a tracking link via email and / or SMS. You can use the link to follow your shipment in real time.

6. Delays Beyond Our Control

Weather conditions, courier disruptions, festival rush, regional restrictions, and other unforeseen circumstances may cause delays. We will keep you informed of significant delays affecting your order.

7. Failed or Returned Deliveries

If a shipment is returned to us because of an incorrect address, repeated unavailability, or refusal to accept delivery, we will reach out to arrange a re-shipment. Re-shipment may carry additional charges.

8. Damage in Transit

If your shipment arrives damaged, please refer to our Exchange Policy for next steps. Reporting must be within 48 hours of delivery.

9. Contact

Shipping questions? Email themedontrackmotorsports@gmail.com.

// Questions?
If anything is unclear, email us at themedontrackmotorsports@gmail.com. We try to respond within 2 business days.